Terms & Conditions

By accessing this website and using Queen Interior's services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Services and Products

Queen Interior provides furniture and interior consultation and products. Specifications, materials, dimensions, colors, and final results may vary depending on the product or design agreement. Product availability and production estimates are subject to change and will be confirmed to customers.

Queen Interior only offers legitimate products and services. Using this website to offer prohibited goods, counterfeit items, smuggled goods, narcotics, weapons, or any other products contrary to the laws of the Republic of Indonesia is strictly prohibited.

2. Ordering

Customers are responsible for ensuring that the name, phone number, email, address, and order details provided are correct. An order is considered processable once the order data has been confirmed and payment has been successfully verified.

3. Pricing and Payment

Prices listed on the website are subject to change. Online payments are made through the methods available on the payment page and are processed by Tripay. Orders may be cancelled or not processed if payment is not received within the specified time limit or if there are indications of an unauthorised transaction.

4. Production and Delivery

Production and delivery times are estimates influenced by product specifications, material availability, location, and operational conditions. We will provide updates if there are any significant changes. Please ensure the recipient's address is accessible and that someone is available to receive the order.

5. Cancellations, Changes, and Complaints

Requests for changes or cancellations must be submitted as soon as possible through our official contact channels. For custom-made products, changes or cancellations after production has begun may incur a fee or may not be possible. Complaints regarding products or delivery can be submitted by including the order number and supporting documentation.

6. Use of the Website

You may not use this website for illegal activities, provide false information, disrupt the security of our services, or attempt to gain unauthorised access. Website content, including text, logos, photos, and designs, may not be copied or used for commercial purposes without written permission.

7. Limitation of Liability

We strive to keep website information accurate and services available. However, we are not responsible for disruptions beyond our reasonable control, including network outages, payment service issues, or third-party delays.

8. Changes to Terms

These terms may be updated to reflect changes in our services or applicable regulations. Updates will be published on this page. Questions regarding these terms may be directed to queeninterior@gmail.com or WhatsApp +62 813-7511-9100.